Return and Exchange Policy
Return and Exchange Conditions
Furneasez (hereinafter referred to as “we” or “us”) allows customers to apply for a return or exchange within 30 days from the date of receipt of the product. You may submit a request if any of the following situations occur, including but not limited to the cases listed below.
The product has quality issues, such as functional failure or material defects.
The received product does not match the order information, including incorrect model, specifications, or color.
The product is damaged or deformed during transportation.
Accessories are missing or the quantity is insufficient.
The product surface has scratches, stains, or other issues that affect normal use or appearance.
The product cannot be properly installed or used, and the issue is not caused by improper operation.
Other situations caused by us that prevent the product from meeting normal usage requirements.
In addition, you may also apply for a return or exchange without reason within 30 days of receipt, provided that the product does not affect secondary resale.
Return and Exchange Process
Submission of Request
To request a return or exchange, please contact us via customer service email at home@furneasez.com or by phone at +1 (305) 455-5386.
Please provide your order number, payment confirmation, reason for return or exchange, and relevant photos or videos that clearly show the issue, so that we can verify and process your request.
Request Review
Our customer service team will complete the review within 1–3 business days. If the request is approved, we will notify you using the contact information you provided and supply the designated return address along with detailed return instructions.
Returning the Product
After receiving return confirmation, please properly package the product and send it back to the designated address.
Please retain the tracking number and shipping receipt during the return process for reference and inquiry purposes.
Inspection and Processing
Once we receive the returned product, we will inspect it promptly.
If the product condition is consistent with the submitted request, we will arrange a refund or ship the replacement product according to your request and keep you informed of the processing status via email or phone.
Refund Method
Refunds will be issued to the original payment method used at checkout, such as Visa or MasterCard.
Due to differences in bank processing times, refunds are generally completed within 10–15 business days.
If you have not received your refund within this period, please contact us for assistance.
For more details regarding refunds, please refer to our Refund Policy.
Exchange Shipment Information
Once an exchange request is approved, the replacement product will be shipped following our standard delivery process.
The preparation time for exchange shipments is usually 1–3 business days, including inventory confirmation, product packaging, and shipment verification.
After the replacement product is shipped, you will receive a shipment notification email containing the order number and logistics carrier information.
You may log in to our online store and enter the email address or phone number used at checkout along with your order number on the order tracking page to view the real-time shipping status of the replacement product.
The standard delivery time is 10–15 business days. In case of special circumstances or delays, we will notify you by email in a timely manner.
Cost Information
For returns or exchanges without reason, the return shipping cost shall be borne by the customer.
For returns or exchanges due to product quality issues, the return shipping cost will be covered by us.
In the case of an exchange, the shipping cost for sending the replacement product will be covered by us.
Except for return shipping costs related to no-reason returns or exchanges, no additional handling or processing fees will be charged.
Responsibility Statement
If the reason for return or exchange involves product quality issues, incorrect items, or other problems caused by us, we will assume the corresponding responsibility and related costs to protect your legitimate rights and interests.
If the product is damaged or lost during return transportation due to the logistics carrier, we will assist you in communicating and coordinating with the carrier to minimize your loss.
If the return or exchange process is affected due to incorrect information provided by us, review delays, or other internal errors, we will assume responsibility, adjust the handling plan promptly, and explain the situation to you.
If a refund delay or incorrect refund amount occurs due to our operational error, we will verify and correct the issue immediately and take responsibility for follow-up coordination.
If delays occur in the return or exchange process due to force majeure events, including natural disasters, traffic restrictions, or logistics system failures, we will assist with coordination and keep you informed of progress in a timely manner. You will not be required to bear any related responsibility.
Contact Us
If you have any questions or need assistance during the return or exchange process, please feel free to contact us using the details below.
Address: 8506 VOGUE LANE, HOUSTON, TX 77055, US
Customer Service Email: home@furneasez.com
Customer Service Phone: +1 (305) 455-5386
Online Service Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (Central European Time, CET)