Privacy Policy
Scope of Application
This Privacy Policy applies to the collection, use, storage, sharing, and protection of personal information by Furneasez (hereinafter referred to as “we” or “us”) during users’ browsing, registration, order placement, inquiries, or use of online store-related services.
This policy applies only to the online store operated by us and does not apply to any third-party platforms or services that are not controlled or operated by us.
Information Collected Through Cookies
We use Cookie technology in the online store to collect information related to user usage behavior. Cookies are small data files stored on users’ devices and are used to record browsing history, page dwell time, device information (such as device model and operating system version), browser type, and other related information.
The purpose of using Cookies is to improve browsing experience, record user preferences, ensure transaction security, and optimize service quality. Users may refuse or delete Cookies through browser settings, but some functions may not operate properly as a result.
Use and Sharing of Information
Use of Information
The user information we collect is used only for lawful and legitimate business purposes, including but not limited to the following situations.
To process orders, complete product delivery, and provide after-sales services.
To respond to user inquiries, complaints, or suggestions and provide customer support.
To analyze user preferences and optimize online store functions, product displays, and service processes.
To conduct risk monitoring, prevent fraudulent activities, and ensure transaction security.
To send electronic communications to subscribed users.
To fulfill tax, financial, or regulatory obligations as required by laws and regulations.
Sharing of Information
We do not sell users’ personal information. We share necessary information with relevant partners only under the following necessary circumstances and require them to comply with this Privacy Policy and applicable laws and regulations.
To provide necessary recipient information, such as name, address, and contact details, to logistics carriers in order to complete order delivery.
To provide necessary payment-related information to compliant payment institutions for payment processing.
To disclose relevant information to judicial or regulatory authorities in accordance with laws and regulations.
To disclose information within a reasonable scope to protect our interests, users’ interests, or the public interest.
Data Storage and Cookie Management
Data Storage
Users’ personal information will be stored on servers located in data centers that meet security standards. We strictly control data retention periods in accordance with GDPR and UK legal requirements and retain information only for the minimum period necessary to achieve the purposes of collection. Information that exceeds the retention period or is no longer needed will be securely deleted or anonymized.
Cookie Use Notification and Consent
When users visit the online store for the first time, we will inform them of the use of Cookies through pop-up windows or similar methods, including their purposes, types, and related rights. Users may choose whether to consent to the use of non-essential Cookies.
If users refuse non-essential Cookies, we will use only Cookies necessary to maintain basic functions. Users may also adjust Cookie usage preferences at any time through browser settings.
User Rights
In accordance with GDPR and relevant UK laws, users have the following rights regarding their personal information.
Right to be informed: the right to know how personal information is collected, used, and stored.
Right of access: the right to request a copy of personal information.
Right to rectification: the right to request correction of inaccurate or incomplete information.
Right to erasure: the right to request deletion of personal information under legally permitted conditions.
Right to restrict processing: the right to request restriction of the processing of personal information.
Right to withdraw consent: for information processed based on user consent, users may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise the above rights, users may contact us via customer service email at home@furneasez.com or by phone at +1 (305) 455-5386. We will respond and handle the request within 1–3 business days.
Legal Basis for Processing Personal Information
We process personal information on lawful bases in accordance with GDPR and UK laws, including the following situations.
Contract performance necessity: processing information to complete orders, deliver products, and provide after-sales services.
Explicit consent: processing information based on users’ explicit consent for sending subscribed content.
Legal obligation: processing information to fulfill tax, accounting, and regulatory obligations.
Legitimate interests: processing information to improve service experience, prevent risks, and protect legitimate rights and interests, provided that users’ significant interests are not harmed.
Data Security Measures
We adopt multiple technical and management measures in line with industry standards to protect the security of users’ personal information.
Using SSL 256-bit encryption technology to ensure data security during transmission.
Using servers and storage systems that meet security standards and implementing strict access control.
Conducting regular security inspections, vulnerability scans, and system maintenance to prevent potential risks.
Establishing comprehensive data security management systems and emergency response mechanisms to ensure timely handling of security incidents.
Providing regular information security and privacy protection training to employees to enhance compliance awareness.
Contact Us
If you have any questions about this Privacy Policy, need to exercise rights related to personal information, or wish to provide feedback on privacy protection matters, you are welcome to contact us through the following methods.
Address: 8506 VOGUE LANE, HOUSTON, TX 77055, US
Customer Service Email: home@furneasez.com
Customer Service Phone: +1 (305) 455-5386
Online Service Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (Central European Time, CET)