About Us
Furneasez (hereinafter referred to as “we” or “us”) is an online retail service provider that offers products and related services to customers through an online store. We are committed to creating a convenient, secure, and reliable shopping experience.
We adhere to the principles of compliant operations and strictly comply with applicable UK laws and regulations as well as the General Data Protection Regulation (GDPR), ensuring that all business activities are lawful, transparent, and traceable.
Based on standardized operations and integrity-driven service, we continuously optimize product presentation, transaction processes, and customer service to provide users with a stable and trustworthy online shopping environment.
Our Philosophy
We believe that a good shopping experience comes from close attention to detail and a thorough understanding of customer needs.
Therefore, throughout our operations, we consistently place customer needs at the center of our approach. From product selection and information presentation to service support, we maintain clear, rigorous, and consistent standards at every stage.
By offering reliable products and structured, predictable service processes, we make online shopping more convenient while strengthening customer trust in our platform.
Our Services
Through our online store, we provide customers with a diverse selection of products. All products undergo necessary quality checks before being listed to ensure compliance with relevant UK quality and safety standards.
To support the entire shopping journey, we have established a service system covering order processing, logistics and delivery, after-sales support, and return and exchange protection, addressing potential issues that may arise during the purchasing process.
During service delivery, we place a strong emphasis on the security of customers’ personal information. We manage data strictly in accordance with applicable data protection laws and regulations and implement measures such as encrypted storage, access control, and multiple security safeguards to prevent data leakage, tampering, or unauthorized access, thereby protecting customer privacy.
Our Commitments
Compliance-Oriented Operations
We strictly comply with UK laws and regulations as well as GDPR requirements, standardizing our business processes and safeguarding customers’ legitimate rights and interests.
Product Assurance
We ensure that products are sourced legally, meet quality requirements, and are presented with accurate and truthful information, without false or misleading claims.
Service Transparency
All service policies and fee standards are clearly disclosed, with no hidden terms or additional conditions.
Privacy Protection
We manage and use personal data in accordance with the law, strictly limit the scope of data usage, and respect and protect customer privacy.
Timely Response
During business hours, we respond promptly to customer inquiries, feedback, and service requests and provide reasonable solutions.
Contact Us
If you would like to learn more about us or have any questions or suggestions regarding our products, services, or operations, please feel free to contact us using the details below.
Address: 8506 VOGUE LANE, HOUSTON, TX 77055, US
Customer Service Email: home@furneasez.com
Customer Service Phone: +1 (305) 455-5386
Online Service Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (Central European Time, CET)